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Social Customer Care
Digital Marketing

Social Customer Care

Customers today are increasingly adopting social media channels such as Twitter & Facebook to reach out to brands and thereby, have their queries, requests & grievances addressed. Many service oriented brands are therefore now available 24x7 on key social media channels such as Twitter and Facebook to respond to customer concerns.

Our Services

Our social care software helps you learn what your customers are saying about your brand or business and respond to them in a timely manner. We provide:

Social listening and customer engagementSocial listening and customer engagement
Business attribute mapping Business attribute mapping
CRM workflow integration CRM workflow integration
Dashboards and reporting Dashboards and reporting
Process recommendations Process recommendations
Crisis alert Crisis alert
Best practice and competitor studies Best practice and competitor studies

The Benefit to Clients

With our award-winning social care team, you can leverage our knowledge in designing the right social media customer care strategy for your brand. We can help you:

  • 1Respond to social media queries, requests and complaints
  • 2Build an engaged community by showing how much your brand cares
  • 3Get a jumpstart on social without building a large social media team
  • 4Mitigate crisis by pro-actively listening, resolving and responding to your customers
  • 5Derive actionable insights from social conversations

Our certified developers

With a team of highly experienced technologists having advanced certifications across leading enterprise platforms, we provide expert solutions across Sitecore, Acquia, Drupal, SharePoint, Magento, Azure, AWS and more.

AWS Consulting Partner
Acquia Preferred Partner
Sitecore Platinum Partner
Microsoft Partner
Magento Business Solution Partner

PennyWise is an integral part of our development team. We have worked together for a number of years and have consistently been impressed with the speed and dedication that they have applied to every task. The internal structure has meant we have the benefits of an internal team with the bonus of a massive amount of additional resource to call on when our needs dictate it (which they have on more than one occasion).

Testimonial User

- Rob Harlow Jaak Systems, UK

We have worked with PennyWise Solutions for over five years and look forward to working with them for many more. The best testament we can give is that they are true to their company name. They are and have been a valued business partner, fulfilling a very important part of our business. They are conscientious and understanding when delivering costs and solutions to our system requirements. They have completed all our projects on time and never let us down.

Testimonial User

- Chris U'dell Business & Domestic Insurance Services, UK

I first worked with PennyWise on a build for an internal app to help us audit client production needs. They were able to take a crude spreadsheet we provided and turn it into an app which is not only functional, but user-friendly and nice looking as well, which is important for us in a business which has a large aesthetic component. We were so impressed with the response and value we got from them that we're also migrating projects formerly handled by internal developers to PennyWise.

Testimonial User

- Kelly Olafson Vice President - Operations, Ogilvy & Mather Asia/Pacific

The team at PennyWise are professional, hard-working, and deliver a great product. We've hired them to do a variety of development projects and have always found the results to be great. Highly recommended.

Testimonial User

- Tim Ogilvie Early stage internet entrepreneur

I just wanted to let you know the team has been doing a consistently ***GREAT*** job since my last visit to Hyderabad. If we were playing cricket, the team has batted one 6 after another.

Testimonial User

- IT Director Wireless Device Management Company, USA

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